Refund policy

Returns & Refunds

We want you to love your Room Supply Co. rug. Every order is checked before it leaves us, but if something isn't right, we'll sort it out.

Faulty, damaged or incorrect items
If your order arrives faulty, damaged in transit, or isn't the item you ordered, please contact us as soon as possible (ideally within 7 days of delivery) at roomsupplyco.au@gmail.com with your order number, a short description of the issue, and clear photos of the item and packaging.

Once we've reviewed your request, we'll offer a replacement or a refund. Where we need the item returned, we'll cover return postage for faulty, damaged or incorrect items.

Change of mind
We don't accept returns or offer refunds for change of mind, including if you've chosen the wrong design, no longer want the item, or found it cheaper elsewhere. Please check product sizes and descriptions carefully before ordering.

What isn't considered a fault
Minor colour differences between your screen and the actual rug; creases or folds from packaging, which usually relax within 24–48 hours of laying the rug flat; light initial shedding, which is normal for new plush rugs; and wear, marks or damage caused after delivery, including from washing or misuse.

Refunds
Approved refunds are processed to your original payment method, usually within 5 business days. Your bank may take a few extra days to show the funds.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Questions?
Email us at roomsupplyco.au@gmail.com and we'll get back to you as soon as we can.